Booking an Appointment:

We require a written referral from your general practitioner (GP), specialist physician or allied health specialist before an appointment booking can be made. Your written referral can be forwarded to us from your GP or Specialist via our email:
info@painmatrix.com.au
info@painmatrixeastern.com.au

Referrals:

All patients attending for a consultation require a valid referral from either a GP (valid for twelve months) or a specialist (valid for three months) to ensure that Medicare benefits are payable.

Patients are responsible for ensuring that their referral is current for all existing and new conditions.

New Patient Forms:

If you have not received a new patient information package via the post, please to download a printable copy to bring to your appointment.

Information for WorkCover / TAC / DVA Patients:

Patients attending under a current TAC or WorkCover claim are required to provide all relevant details of their claim prior to seeing the specialist. This includes claim number, insurer, case manager, date of accident and employer, if applicable. Please note that a valid referral is also required ofr all WorkCover or TAC patients.

What to bring:

To ensure the specialist has all the information required please bring relevant x-rays, scans, a list of current medications, health fund information and new patient forms (posted out via mail or obtainable above).

Cancellations:

Should you be unable to attend your appointment we ask that you let reception staff know as soon as possible, so that we can reallocate the time. Please note that a non-attendance or cancellation of less that 12 hours may occur a fee.

Should your appointment need to be moved due to changes in the doctor’s schedule we will contact you as soon as possible and endeavour to reschedule your appointment with as little delay as possible.

Payment:

We ask for payment on the day of consultation, by cash, cheque or EFTPOS. A HICAPS rebate will also be avaliable for Allied Health appointments for patients covered for ancillary benefits.

Theatre Procedures:

If your doctor decides to admit you to hospital for a procedure, please be aware that if you are a privately insured patient there will be an out of pocket fee charged by the practice for this procedure and anaesthetics.

Patients who are unisured, WorkCover or TAC please contact reception for more information.

Parking:

Car parking is avliable at the Epworth Hospital, including limited disabled parking at the front of the Ewpworth Hospital patient car park.  Please note that all parking is metered with a ticket system to gain entry to the car park. This ticket is payable at the pay station located outside of the Epworth entrance foyer, prior to exit.